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Frequently Asked Questions - Bookstore

If you have questions about textbook returns, please contact us directly.  We are available on campus from Monday to Friday between 9:00am and 4:00pm Pacific Time.  250-391-2600 ext. 4263 or Toll Free 1-866-379-0873.

We accept returns on textbooks and materials within seven days of the start date of the course, accompanied by a receipt and in resalable condition.  Shrink-wrapped materials, or books including access codes or additional content cannot be returned if the packaging has been opened.

The receipt you receive at the time of purchase is our only copy.  If your books were shipped to you, the receipt should be either taped to the front of your shrink-wrapped text, or tucked inside with the Bookstore Bookmark.

If you are concerned about receipts for tax purposes, you will receive a T2202 form from the university to complete your income taxes.  It will help you calculate the credits you are entitled to.  Based on the numbers in boxes B or C, you are entitled to either $65.00/month for full time students or $20.00/month for part time students.

Please consult the Canada Revenue Agency's website for more assistance. 

The RRU bookstore does not offer a buyback program, but there are several options for selling used texts.

Due to space limitations, we only carry new copies of required texts for current courses.  If you wish to purchase used textbooks you can search online or check the RRU Classified section of MyRRU.

To ensure you are getting the correct edition, make sure to match ISBNs from your textbook notice.

Please e-mail RRUBookstore@royalroads.ca with questions about your order. For directions on how to track your shipment please see How do I track my parcel?. 

Please note that these delivery deadlines are estimates provided by Canada Post and are not guaranteed. You can find more details on the Canada Post website

Shipping Options
(All prices per total order, not per book) 

BC Regular/ Expedited Post

2-3 Days

$8.00 + GST

BC Xpresss Post

1-2 Days

$10.00 + GST

BC Priority Courier

1-2 Days
1 day for Victoria and Vancouver

$20.00 + GST

All Other Provinces and Territories
Regular/ Expedited Post

2-7 Days

$15.00 + Tax*

All Other Provinces and Territories
Xpress Post

2-3 Days

$19.00 + Tax*

All Other Provinces and Territories
Priority Post

1-2 Days
1 day for most major cities

$38.00 + Tax*

US and International Orders
(Xpress Post USA, International Xpress Post or Courier)

Quote Provided

Quote Provided

 * AB/SK/MB/QC/YT/NT/NU = 5% GST   ON = 13%HST   NS/NB/NL = 15%HST  PE = 14%HST

Absolutely! Unfortunately, this website cannot generate international shipping quotes.  If you'd like to have your books shipped outside of Canada, please email us with your address, a contact phone number, and a list of the books you need.  We will provide a shipping quote for you.  At that point, we will need to confirm credit card details.  If you can't call us on out toll free number during business hours, let us know and we can make alternate arrangements.

Shipping charges are per order. It is the same price to have one book shipped or several as long as they are shipped in the same package. 

We ship the same business day as receiving a completed order.  If we are missing information, we may need to follow up with you directly which could cause delays.  Please see Canada Post delivery standards for your expected delivery time.

Shipping Options
(All prices per total order, not per book) 

BC Regular/ Expedited Post

2-3 Days

$8.00 + HST

BC Xpresss Post

1-2 Days

$10.00 + HST

BC Priority Courier

1-2 Days
1 day for Victoria and Vancouver

$12.00 + HST

All Other Provinces and Territories
Regular/ Expeditecd Post

2-7 Days

$13.00 + Tax*

All Other Provinces and Territories
Xpress Post

2-3 Days

$19.00 + Tax*

All Other Provinces and Territories
Priority Post

1-2 Days
1 day for most major cities

$31.00 + Tax*

US and International Orders
(Xpress Post USA, International Xpress Post or Courier)

Quote Provided

Quote Provided

 * AB/SK/MB/QC/PE/YT/NT/NU = 5% GST   ON/NB/NL = 13%   NS = 15%

The Bookstore will e-mail students a tracking number. Orders shipped via Canada Post can be tracked at www.canadapost.ca. If you have any questions about your tracking information, please contact us at 250-391-2600 et. 4263 or Toll Free 1-866-379-0873.

Your credit card will be charged when your order has been processed, typically the same business day we receive your order.

 

We request that you do not e-mail credit card information for your own safety. Please call our secure voicemail line Toll Free 1-866-379-0873 or 250-391-2600 Ext 4263. 

When you place your order by email note that you would like to pay by cheque. We will calculate the exact cost of your order and email the amount to you for the cheque. Make your cheque or money order payable to Royal Roads University and send it to Royal Roads University, Attention: Bookstore Staff, 2005 Sooke Road, Victoria B.C., V9B 5Y2. We suggest that the cheque or money order be mailed by a trackable service. 

Yes. If you've placed your order with the Bookstore by email we will process it during our regular business orders and email you to confirm when it is ready for pick up.  The online store also has an option for pick up orders that you can choose instead of shipping.  You will receive an e-mail you when your order is ready.  Orders can be picked up at the library circulation desk.

Yes. Please place your order during Bookstore business hours.You will receive a confirmation email when your order is ready to be picked up at the Library circulation desk. You can charge the texts to your credit card when you place the order, send a cheque or cash with the friend or family member, or have them pay with cash or their own credit card when they arrive. 

Yes, please do. Combining your orders is encouraged, provided they are going to the same address. Just let us know that you would like to use that option when you and your friend submit your orders. By combining your orders you will be charged only one shipping fee. 

It depends. Some textbooks vary a great deal between editions and others are almost identical. You will need to contact your course instructor or program office to determine if you can use another edition. 

Every published book is given both a 10-digit and a 13-digit ISBN which are unique to that exact edition of the text. The ISBN can be found on the back cover of the text or inside the book on the page containing copyright information. For books that come shrink-wrapped with additional content, the ISBN on the shrink-wrap will be different that the ISBN on the textbook.

A Sponsored Student is a student whose textbooks are being paid for by an organization that garantees the payment and or settlement of student tuition and fees.

As you proceed through your program you will receive emailed textbook and materials lists from the Bookstore.  To place an order as a sponsored student, please reply to that email and include:

  • Your name and mailing address
  • Your student ID
  • Your preferred shipping method or your intention to pick up on campus
  • Indicate that you are a Sponsored Student
  • When your order has been processed, you will receive an emailed confirmation that will include the tracking number of your package, or notification that your package is ready for pick up.

    Please note that Library Staff are not authorized to process orders for sponsors.  Your order must be submitted to the bookstore by email before it can be picked up at the circulation desk in the Library building.

    Bookstore office hours are Monday to Friday, 8:30am - 4:30pm (PST). Orders are not processed on weekends or holidays.

    For sponsorship questions please contact Student Accounts at 250-391-2600 ext 4282 or email them at: student-accounts@royalroads.ca.